Refund & Return Policy

Every Nearshine gift is made for one person with the names, dates and photos you choose, so we cannot resell it. That is why we do not accept returns for a change of mind. If something is wrong with your order, though, we will make it right.

What we cover We will remake your gift for free, or refund it, if: - it arrives damaged or broken; - it has a manufacturing defect; - you received the wrong item; - the personalization does not match the preview you approved, such as wrong text, a missing photo or the wrong design; - the package is lost in transit.

What we cannot cover - A change of mind, or the wrong product, size or option selected at checkout. - Spelling or other mistakes in the details you entered and approved in the preview. Please check your preview carefully before ordering. - Minor, non-material differences in color between your screen and the printed product, and slight variations that come from making each piece individually. - Low print quality caused by a low-resolution photo you uploaded, when the preview showed a quality warning or the photo was visibly blurry in the preview.

How to report a problem Email support@nearshine.com within 30 days of delivery. Include your order number and clear photos of the item and the packaging. You do not need to send the item back.

How we resolve it We review every report within 2 business days. Usually we remake and resend your gift at no cost to you. If we cannot remake it, or the replacement also arrives with a problem, we refund the item in full. For a small cosmetic flaw, we may offer a partial refund instead if you would rather keep the item.

Cancellations and changes You can cancel your order or change the personalization within 12 hours of placing it by emailing us. After that, production may already have started and the order cannot be changed or cancelled. This does not limit your right to cancel when we notify you of a shipping delay.

Refund timing We issue approved refunds to the original payment method within 5 business days; your bank or card provider may take another 5–10 business days to post them. Refund processing may pause while a chargeback for the same purchase is pending.

Questions Email support@nearshine.com and we will be glad to help.

Nothing in this policy limits rights that cannot legally be waived.