Every Nearshine gift is personalized and made to order. Here is how long that takes and how it reaches you.
Where we ship
We ship only to eligible U.S. addresses accepted at checkout. We do not currently ship internationally. PO boxes, APO/FPO addresses, U.S. territories, Alaska and Hawaii are supported only when accepted at checkout.
Production time
Production starts after you place your order. Orders normally ship within 1–5 business days after purchase. If we cannot ship within the stated time, we will email you with a revised shipping date and let you choose between accepting the delay or cancelling for a full refund.
Delivery time
After your order ships, standard delivery usually takes 3–9 business days. Most orders arrive within 5–14 business days of purchase. The estimate for each product is shown on its product page. Orders with items from different workshops may arrive in separate packages. Delivery dates are estimates, not guarantees.
Shipping rates
Shipping is calculated at checkout based on the items in your cart. We do not offer free shipping.
Holiday orders
Because every gift is made to order, please order early for Christmas and other holidays. Holiday delivery is not guaranteed unless expressly stated at checkout. Any displayed order-by date is based on current production and carrier estimates.
Tracking
When your order ships, we email you a tracking number. You can also track your order on our Track Your Order page.
Address changes
Please check your shipping address at checkout. Email us within 12 hours of ordering if it needs to change. Once an order has shipped, we cannot change its address. We are not responsible for delivery failure caused by an address approved incorrectly at checkout. Reshipping requires payment of the new shipping charge.
Late or missing packages
If your tracking has not updated for 10 business days, or shows delivered but you cannot find the package, email us within 30 days of the estimated delivery date. We will check with the carrier. If the package is confirmed lost, we will replace it or refund the affected item and its associated shipping charge. We do not cover theft after confirmed delivery or delivery failure caused by an incorrect address.
